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Refund policy

Found Arcadia Return + Refund Policy

At Found Arcadia, we are dedicated to providing exceptional quality and service. If you are not completely satisfied with your purchase, we gladly accept eligible returns under the following terms:

Online Orders

Eligible returns will be refunded to your original payment method, minus a 10% restocking fee and shipping and handling fees.

In-Store Purchases

Eligible returns will be accepted for store credit within 10 days of purchase.

Please review our detailed online return policy below to ensure a seamless return process.

Eligibility for Online Returns

To qualify for a return, the following conditions must be met:

  • Items must be in their original condition, unused, and in their original packaging (including tags, accessories, and protective materials).

  • Returns must be initiated within 10 days of receiving your order.

Non-returnable items include:

  • Holiday and seasonal items.

  • Custom or made-to-order furniture.

  • Sale or clearance items.

  • Antiques: Due to their unique, one-of-a-kind nature, antiques are not eligible for returns or refunds.

  • Final Sale: Discounted, holiday, and clearance items are considered final sale and cannot be returned or refunded.

How to Initiate a Return

To initiate a return, please follow these steps:

Step 1: Email Us

Contact us at returns@foundarcadia.com with the following details:

  • Order Number

  • Items you wish to return

  • Reason for your return

  • Photos of the item(s) in their original condition and packaging.

Step 2: Approval Process

Once your return request is approved, you will receive detailed instructions, including the return address and, if applicable, a return shipping label.

Step 3: Ship Your Items

  • Ship your return within 5 business days of approval.

  • Ensure all items are securely packaged to prevent damage during transit.

  • Important: Returns are the responsibility of the customer until they are received by Found Arcadia. We recommend using a trackable shipping method and purchasing insurance for high-value items.

Refunds

  • Refunds for online purchases will be issued to your original payment method once we have received and inspected your return.

  • Refunds will be processed for the original purchase price minus a 10% restocking fee and shipping and handling fees.

  • Please allow 5–7 business days for your refund to appear in your account after processing.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please email us at returns@foundarcadia.com with photos of the issue within 48 hours of delivery.

For damaged or incorrect items, we will provide a replacement, refund (including shipping fees), or other appropriate resolution at no cost to you.

Shipping + Handling Fees

  • Non-Refundable Fees: Shipping and handling fees are non-refundable unless the return is due to a damaged, defective, or incorrect item.

  • Return Shipping Costs: Customers are responsible for return shipping fees unless the return is due to our error (e.g., defective or incorrect items).

  • Unpaid Postage: Returns sent with unpaid postage will not be accepted and will be returned to the sender.

Non-Returnable Situations

  • Condition Issues: Items showing signs of use, wear, or damage not reported at the time of delivery are not eligible for a refund.

  • Damage During Return Shipping: Items damaged during the return process due to insufficient packaging will not qualify for a refund.

  • Late Returns: Items shipped back outside the approved return window or without prior authorization will not be refunded and will be returned to the sender.

Custom Orders + Final Sale Items

  • Custom or Made-to-Order Furniture: Returns are not accepted for custom or made-to-order items, as they are tailored specifically for you.

  • Final Sale Items: Sale and clearance items are not eligible for return or refund.

Legal Considerations

To ensure compliance with legal requirements:

  • Clear Disclosure: All return and refund conditions, including non-returnable items and the 10% restocking fee, are clearly stated at the point of purchase.

  • Consumer Rights Compliance: Found Arcadia complies with all applicable consumer protection laws. Customers are responsible for return shipping fees unless otherwise required by law (e.g., damaged or incorrect items).

Contact Us

For questions or assistance regarding returns, please reach out to us at returns@foundarcadia.com. Our team is here to assist you Monday through Friday during business hours. We’re dedicated to providing exceptional service and ensuring your satisfaction with every purchase.